SMS terms and conditions

SAIL LLC is committed to respecting and protecting our customers’ privacy and ensuring compliance with all regulations related to SMS communications. This policy outlines our practices regarding the use of SMS for communication, marketing, and informational purposes.

This policy ensures that all SMS communications with our customers are professional, respectful, and compliant with industry standards, privacy laws, and regulations. We value your trust and strive to maintain transparency about how we use SMS capabilities to serve you better.

Guidelines for SMS Usage

SMS For Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

  1. Types of SMS Communications
    If you have consented to receive text messages from SAIL, you may receive text messages related to appointment reminders, meetings, work orders, general conversations, and follow-ups. 
     
    For Example: Hi [Name], you have an appointment with the property manager at 2:00pm. Please let us know if you need to reschedule. Reply STOP to opt-out of SMS messaging from SAIL LLC. 

  2. Message Frequency

    For example, Our SMS message frequency will be from 50 to 1000 text messages daily across all users. 

  3. Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.

  4. Opt-In Method: We get consent verbally by asking do you agree to receive conversational text messages from Sail. Message frequency varies. Message and data rates may apply. For assistance, text HELP or visit our website at https://www.sailmpls.com/. To opt out at any time text STOP. Visit https://www.sailmgmt.com/privacy-policy-1 for privacy policy and https://www.sailmgmt.com/privacy-policy-1-1 for Terms of Service.

  5. Opt-In Method: You may opt-in to receive SMS messages from SAIL the following ways according to what method you selected in your TCR registration: Customer messages us first.

  6. Opt-out: Customer will be able to opt out of SMS messaging from SAIL by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START

  7. Standard Messaging Disclosures:

    Message and data rates may apply.
    Message Frequency May Vary
    You can opt-out at any time by texting 'STOP.'
    For assistance, text 'HELP' or visit our website at https://www.sailmgmt.com/privacy-policy-1

Prohibited Practices

We strictly adhere to regulations and will not use SMS for the following purposes:

• Sending messages without prior consent.

• Engaging in prohibited campaigns such as:

• Loan, mortgage, or credit repair advertisements.

• Debt relief or debt collection services.

• Work-from-home, secret shopper, or multi-level marketing opportunities.

• Alcohol, tobacco, firearms, or controlled substance promotions.

• Including prohibited content such as:

• Hate speech, violence, harassment, or abuse.

• Pornographic or adult content.

• Misleading or deceptive links.

• Content that violates federal or state laws.

Customer Privacy

• We log and track consent, opt-ins, and opt-outs to comply with legal and carrier requirements.

• We never share, sell, or distribute customer phone numbers or SMS consent information to third parties.

Accountability and Compliance

• Our SMS practices comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

• Non-compliance may result in reduced message deliverability or suspension of service. Customers can report concerns to info@sailmgmt.com or 952-314-7690.

SAIL is dedicated to maintaining the highest standards in SMS communications to enhance customer experiences while respecting privacy and ensuring legal compliance. For any questions or concerns about this policy, please contact us at info@sailmgmt.com or 952-314-7690.